Issue Triage Checklist

Triage any support or compliance case consistently: severity, owner, SLA, and closure criteria.

Tick them off

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• Severity set (P1-P4) with rationale
• Reproduction steps written
• Affected users estimated
• Workaround identified if any
• Duplicate search done
• Owner assigned
• SLA and ETA communicated
• Stakeholders notified for P1 and P2
• Root cause noted before close
• Postmortem linked if outage
• Closure criteria met and recorded

FAQ

• What does the Issue Triage Checklist do? Triage any support or compliance case consistently: severity, owner, SLA, and closure criteria.
• Do I need an account, or does anything upload? No — no account, no signup, no uploads. Everything runs on your device.

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